Terms of service

1. The service

Diablos IPTV (diablosiptv.ca) sells IPTV subscriptions to viewers in Canada. A subscription gives you a login to:

• 30,000+ live channels, including Canadian, US, UK and international channels
• An on-demand library of movies and series
• 4K, FHD and HD streams, with 4K where the source broadcasts it
• 7-day catch-up on supported channels and a TV guide (EPG)
• PPV events, such as UFC and boxing, on every plan
• Dedicated priority servers for sports channels

Every plan has the same channels and features. Plans differ only in length and in how many screens can stream at the same time. You supply your own internet connection and a supported device, and you watch through a player app. Supported devices and apps are listed on our devices page.

2. Your account and device limits

• Each plan comes with one login.
• The number of devices in your plan (1, 2, 3 or 4) is the number of screens that can stream at the same time.
• Keep your login to yourself and your household. Using a login on more screens at once than the plan allows, or sharing it beyond the plan’s device count, can get it suspended.

3. Prices, payment and no auto-renewal

• Prices are in Canadian dollars, tax included. Current prices are on the pricing page.
• There is no setup fee and no equipment rental.
• You can pay by Interac e-Transfer, card or PayPal.
• Your login is sent as soon as your payment clears: within minutes for Interac and card during support hours, and instantly for PayPal.
• Plans do not renew automatically. When a plan ends, the service stops until you choose to buy another plan.

4. Free trial

The free trial lasts 24 hours, gives you the full service and needs no card or payment. You request it on WhatsApp. If a trial fails for a technical reason, support can extend it or give you a second trial. Details are on the free trial page.

5. Refunds

Every paid plan can be refunded in full within 30 days of payment, for any reason. After 30 days, remaining time is not refunded, apart from the outage and discontinuation cases in section 8. The full rules, including timing for each payment method, are in our refund policy.

6. Acceptable use

When you use the service, you agree that you will not:

• resell your login or the service to anyone else;
• share your login beyond your plan’s device count;
• stream on more screens at once than your plan allows.

Please contact us before filing a chargeback. A chargeback filed without contacting us first suspends the login while it is investigated.

7. Channels and content

Channel line-ups change over time as broadcasters add, rename or close channels. We do not guarantee that any specific channel will be available for the whole length of your plan. Some content never airs on a TV channel and is not part of the service, for example streaming-only content such as Prime Video’s Wednesday NHL games, Crave originals and TOU.TV Extra exclusives. Audio follows the broadcaster, so RDS and TVA Sports are in French only. Catch-up keeps 7 days on supported channels.

8. Availability and outages

We work to keep the service running, but no internet service is available 100% of the time.

• If there is a confirmed outage on our side lasting more than 24 continuous hours, your plan is extended by the length of the outage.
• If we discontinue the service, the unused portion of your plan is refunded pro rata.

Problems caused by your internet connection, your device or a player app don’t count as outages on our side. Our support team will still help you fix them.

9. Player apps and devices

Player apps are made by third-party developers. Some of them, especially on smart TVs, charge their own activation fee. Those fees are paid to the app developer, not to us, and we cannot refund them.

10. Support

Support runs on WhatsApp from 9 am to 11 pm Eastern, 7 days a week, in English and French. Messages sent outside those hours get a reply the next morning.

11. Changes to these terms of service

We may update these terms from time to time. The date at the top of this page shows when they last changed. If you buy or use a plan after an update, the updated terms apply.

12. Contact

Questions about these terms? Message us on WhatsApp. You can also read our privacy policy or go back to the Diablos IPTV home page.

How Interac e-Transfer works is explained on Interac’s own page.